How can we help you?

Driver Number

Do I risk losing insurance cover if I can’t find my driver number before my renewal date?

YES. Under current legislation, insurers and brokers cannot issue a policy to anyone who does not provide their driver number. Likewise, if a named driver cannot supply their driver number, they must be removed from the policy. The policyholder or prospective policyholder is legally required to provide their own driver number, as well as the driver numbers of all named drivers. This requirement applies equally when taking out a new policy.

How can I provide this information to RedClick?

Customers with licences issued in Ireland

Customers with licences issued outside Ireland

You must send a copy/photo of all licences issued outside Ireland to us by email or post

  • Email: send the driver number for all drivers noted on your policy to drivinglicence@redclick.ie
  • Post: Send the driver number for all drivers noted on your policy to: RedClick, 5 Town Hall Place, Farnham Street, Cavan, H12 V9F5

What about expired learner permits?

By law, you must hold a valid driving licence or learner permit in order to drive and you must carry it with you when you are driving. You can renew your learner permit within 3 months of its expiry, or up to 5 years after it has expired. Remember, you can't renew your learner permit for a third time unless you have a driving test scheduled or have been unsuccessful in the driving test in the previous 2 years. 

You must contact the RSA and book a driving test so that youy can renew your learner permit and carry it with you when you drive. It is important to act now, so you are not left without insurance cover when the new law comes into effect.

What do I do if my licence is expired?

If your licence is expired, you must renew it before the new law takes effect. You can renew your licence online or in person within three months of its expiry date, or up to 10 years after expiry. Visit the NDLS website for details.

If your licence expired more than 10 years ago, you’ll need to pass a driver theory test and apply for a new learner permit. Start this process immediately to avoid delays in securing insurance.

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Claims & Emergencies

Am I insured to drive other vehicles?

Car

Check your Certificate of Insurance to see if you're covered to drive other cars. If so, the policyholder will have third party only cover to drive other private motor cars that are temporarily borrowed, under the following conditions:

  • The other car is not owned by your spouse, partner/cohabitant, employer or hired to them under a hire-purchase or lease agreement.
  • You currently hold a full Irish, United Kingdom (UK), or European Union (EU) driving licence.
  • The use of the other car is covered in your Certificate of Insurance.
  • There's a current insurance policy in place in another person’s name that covers the other car.
  • You're not covered under any other policy to drive the other car.
  • You have the owner’s permission to drive the other car.
  • The other car is not more than 15 years old.
  • The other car is in a roadworthy condition and holds a valid NCT.
  • The vehicle is not being driven outside the territorial limits and you still have the insured vehicle and it holds a valid NCT and is in a roadworthy condition.

This extension applies while being driven within the territorial limits and only to private passenger cars.

It does not include:

  • Vans
  • Car-vans
  • Crew cabs
  • Jeep-type vehicles with no seats in the back
  • Vans adapted to carry passengers; or any vehicles taxed commercially

For full details, please refer to section seven of the policy booklet.

If you're in any doubt as to whether the benefit applies to your policy, please contact us here. 

Do I have to report every incident or claim?

All claims and incidents that may give rise to a claim now or in the future must be reported to RedClick immediately or as soon as practically possible.

Incidents that may give rise to a claim must be reported to RedClick immediately. You can contact us here.

Does my Car insurance policy include breakdown cover?

For motor policies beginning with XB, please refer to your schedule of insurance to check if you selected Breakdown Assistance as an optional cover.

For motor policies beginning with GEI, Breakdown Assistance is included as standard. Please see full details below:

If you cannot drive your vehicle as a result of a breakdown, we'll arrange one hours free roadside assistance and tow the vehicle to the nearest competent repairer, or to a garage of your choice, whichever is closer. If the repairs cannot be completed where the vehicle broke down and you're away from home, we can arrange and pay up to €150 for one of the following:

In Ireland and Northern Ireland

  • Transport for you and your passengers to your intended destination within the territorial limits; or
  • Use of a replacement vehicle for up to 48 hours while the repairs are being carried out; or
  • Bed and breakfast accommodation for one night only while repairs are being carried out (up to €35 for each person and €150 in total). If the vehicle is repaired, we'll provide the cost of public transport for you to collect the vehicle.

In England, Scotland, and Wales (including the Isle of Man and Channel Islands)

  • A replacement car for up to 48 hours, up to £100; or
  • If the car cannot be repaired before the departure date, we'll cover the cost of towing the car to the port you're leaving from, up to £250.

The help provided depends on the options available to us at the time you contact us. We also offer a message service to let family and friends know what has happened. Breakdown assistance is subject to three call outs within the insurance year.

Does my Motorcycle insurance policy include breakdown cover?

For motor policies beginning with XB, please refer to your schedule of insurance to check if you selected Breakdown Assistance as an optional cover.

For motor policies beginning with GEI, Breakdown Assistance is included as standard. Please see full details below:

For those days when your motorcycle won't start or breaks down at the side of the road, use our free 24-hour breakdown cover (including home start). Using this breakdown assistance will not affect your No Claims Bonus.

If you cannot drive the motorcycle as a result of a breakdown, we will arrange and pay for:

  1. One hour’s labour at the roadside or at your home; and
  2. Towing the motorcycle to the nearest competent repairer or to a garage of your choice, whichever is closer.

If the repairs cannot be completed where the motorcycle broke down and you're away from home, we can arrange and pay for one of the following:

  1. Transport for you and your passenger to your intended destination, within the territorial limits, up to €35 for each person and €70 in total; or
  2. Bed-and-breakfast only accommodation for one night only while repairs are being carried out, up to €35 (£35) for each person and €70 (£70) in total.

The help provided depends on the options available to us at the time you contact us.

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Getting a Quote

Can I earn a No Claims Bonus as a learner permit holder?

Yes, once the policy is in your own name you'll start to earn a No Claims Bonus, regardless of which licence type you hold. You can also earn named driver experience if you have been a named driver on somebody else’s policy, regardless of your licence type.

Can I insure a vehicle which isn't registered in my name?

Yes, you can insure a vehicle registered in your own name or the name of your spouse, partner, co-habitant or a lease company under a minimum 12-month lease. If the vehicle is registered to anyone else, we cannot provide a car quote.

Can I use my No Claims Bonus on more than one policy?

Your No Claims Bonus can only be used on one vehicle at a time. This means if you're insuring a second vehicle for the first time, you will start with a zero years No Claims Bonus, and you will start to earn a second No Claims Bonus on the second vehicle.

However, if you have a car insurance policy with us and want to insure a second vehicle, we may be able to give you a discount on the second vehicle if you're the only driver on both policies. Contact us to check if you're entitled to this discount.

Can my quote be sent to me?

If you get your quote online, we will automatically email you the details.

If you get your quote by phone, just ask for a copy to be emailed or sent to you by post.

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Manage My Policy

I'm receiving an error when I try to login to the Documents Portal.

You need to ensure you use the email address that we have registered for you. Your policy reference number must be entered as it's displayed in the email we sent you. Please note this is case sensitive.

Your one time password is only valid for 30 minutes. If this time has passed, you can request a new one through the Documents Portal. 

If you are still unable to access the portal, or your email address has changed, please contact us.

If there’s a system outage, we apologise. Please try and access the Documents Portal again in a short time.

Am I covered to drive unaccompanied on a learner permit?

No, you're not covered to drive, unaccompanied, on a learner permit. The Road Traffic Act states that learner permit drivers must be accompanied by a full licence holder at all times when driving. Therefore, no cover will apply if you drive unaccompanied on a learner. The accompanying driver must have held a full licence for a continuous period of at least two years.

Can I change the language on your website?

Yes, with the help of tools provided by your device and the browser you can choose the display language.

Can I get temporary cover on another vehicle when my own is in the garage?

You can temporarily change your vehicle if your own vehicle is in the garage for service or repair.

An acceptance criteria will apply before offering cover on all vehicles.

A charge may be applied.

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Customer Portal

Access the Customer Portal

Returning customer (accessed the Customer Portal before)

If you're a returning customer, you can now choose SMS as an alternative to the Authenticator App:

  • Go to https://account.redclick.ie
  • Enter your email and password
  • Enter the verification code from your Authenticator App
  • Choose Yes when asked if you'd like to use SMS
  • Enter your mobile number and the code will be sent via SMS

New customer (never accessed the Customer Portal before)

  • Visit https://account.redclick.ie
  • Click “Sign up now”
  • Enter your email, create a password, and input your policy number and effective date
  • Accept the Terms and Conditions
  • To activate your account, click the link in the email we sent you
  • You can now verify your identity via SMS

Can I still use the Authenticator App?

Yes, you can choose to continue using it instead of SMS. If you prefer SMS, you can switch during login.

I can't set a password for my Customer Portal account

Make sure your password:

  • Is at least 8 characters
  • Includes 3 of the following: uppercase letters, lowercase letters, numbers or special characters
  • Matches in both fields

I just want to see my renewal price

Your Renewal Quote is attached to the email we sent you.

You can also contact us via:

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Documentation Portal for policies beginning with GEI

Find out how to access your policy documentation when your policy number begins with GEI

Can I access the Document Portal if I don’t have a Republic of Ireland mobile phone number?

No, the passcode can only be sent by SMS.  If you don’t have a Republic of Ireland mobile phone number or if you need to update your phone number, please call us on 01 553 4040.

How do I access the Document Portal?

If your policy begins with GEI you can access the Documents Portal by following these simple steps:

  1. Go to https://www.documentation.redclick.ie
  2. Enter the email address and policy number associated with your policy number
  3. A onetime passcode will be sent to the mobile phone number associated with your policy
  4. Enter this passcode to view your policy documents

If you have any queries, please call us on 01 553 4040

I am receiving an error when I try to login to the Documents Portal

You need to ensure you use the email address that we have registered for you. Your policy reference number must be entered as it's displayed in the email we sent you. Please note this is case sensitive.

Your one-time password is only valid for 30 minutes. If this time has passed, you can request a new one through the Documents Portal. 

If you are still unable to access the portal, or your email address has changed, please contact us.
If there’s a system outage, we apologise. Please try and access the Documents Portal again in a short time.

My one-time password (OTP) does not work

The one-time password is valid for 30 minutes. If this time has passed, you can request a new one through the Documents Portal. If you are still unable to access the portal, please contact us.

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My Documents

How do I request a household Indemnification Certificate?

To get a copy of your house indemnity you must contact us on 01 553 4040 and we can help you.

You can visit our contact us page to find information about our opening hours.

How do I request a replacement Certificate of Insurance?

All policies starting with GEI

In order for us to send you a replacement Certificate of Insurance, you'll need to complete the Lost Certificate Declaration. You can download this here.

You can then email this to us at info@redclick.ie or post it to us at5 Town Hall Place, Farnham Street, Cavan, Co Cavan, H12V9F5

Remember to write your policy number on any documents you send us.

Please call us to request a duplicate Certificate of Insurance or disc. You can contact us here.

All policies starting with XB

Please call us to request a duplicate Certificate of Insurance or disc. You can contact us here.

I need a copy of my No Claims Bonus. How do I request this?

A copy of your No Claims Bonus will be included within your renewal notice.

If you have lost your No Claims Bonus, you can now request a copy online without having to log in.

If I require a Letter of Indemnity for my employer. How can I request this?

Car, van, or motorcycle

Your employer may require a letter of indemnity from your insurance company.

This means that if there's an accident whilst driving the car for work purposes, your employer won't be held liable.

You can now request a letter of indemnity online without having to log in.

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Payments

Are there any additional charges in the price?

The price we quote will include the charge of 3% due to a Government Levy. RedClick meet all obligations to contribute to the Motor Insurance Insolvency Compensation Fund (MIICF) and the Insurance Compensation Fund (ICF). Payment method is considered a rating factor. If you choose to pay by monthly instalments this may impact the premium we charge.

The price we quote will include the charge of 3% due to a Government Levy. RedClick meet all obligations to contribute to the Insurance Compensation Fund (ICF). 
Payment method is considered a rating factor. If you choose to pay by monthly instalments this may impact the premium we charge.

Can I change the date that my instalments are collected from my bank account?

Yes, we can then change your collection date up to 14 days either side of your current due date, up to the 28th of each month. Your instalments will then be collected on the same date every month.

In order for the new instalment date to take effect for your next payment, you must contact us seven days before your instalment is due. To change your instalment date, please contact us here. 

Can I pay my policy in full throughout the year, and will I still get charged the Direct Debit service charge?

If you're paying your policy by monthly instalments, you can pay your policy in full at any stage throughout the year. The service charge will only be applied to your premium for as long as you're availing of the instalment option, so you can save money by paying your policy off early.

To make an early settlement payment, contact us here.

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RedClick Club

Do I need to be opted in to receive marketing to take part?

To be eligible for RedClick Club; Spin to Win prizes and competitions, you must be opted in to receive RedClick marketing communications. You can opt in to receive marketing communications here.

What are the RedClick Club Terms and Conditions?

RedClick Club Terms & Conditions

 

Full RedClick Club Terms and Conditions are available here.

 

General Terms and Conditions

  1. By registering for RedClick Club, or applying for a RedClick Club offer, competition, etc., you are deemed to have accepted these terms and conditions.
  2. We reserve the right to make any changes to the RedClick Club service or to discontinue any aspect or feature of the service without notice.
  3. We reserve the right to change these terms and conditions at any time. By continuing to use the RedClick Club service you will be deemed to have accepted the varied terms and conditions which will be posted here.
  4. Any use of RedClick Club service is entirely at your own risk and in no event shall we be liable for any indirect, incidental or consequential damages including without limitation loss of income, data or other information as a result of the use of  RedClick Club service.
  5. You acknowledge and agree that we are not responsible for the availability of any third-party products and services or what you access through RedClick Club. We shall not be held responsible or liable for any content, advertising, products or services available from a third party. Any dealings between you and third party via RedClick Club, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and that third party. Therefore, we are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.
  6. We accept no liability or responsibility for any of third party’s bookings, products and services. That particulat third party will be supplying products and services to you on their own standard terms and conditions.


Reward Offers & Discounts Terms and Conditions

  1. E-Gift Codes: The Offer or Discount you select will generate an automatic e- Gift Code, please follow its specific guidelines. Specific terms and conditions will apply to each Offer or Discount and will be outlined on each e-Gift Code.
  2. If using the code via an online mechanic, you simply enter the promotional code when prompted as part of the online payment process. This will then apply your discount.
  3. Please always refer back to RedClick Club for full details of the promotion. These will be provided to you when redeeming the Offer or Discount.
  4. You will receive your e-Gift Code automatically after selecting your Offer or Discount of choice.
  5. If you do not receive your Offer or Discount e-Gift Code automatically, please contact the WIN|WIN’s support team within 7 days via email:- RedClickSupport@winwin.ie or call our customer service team on 01 685 5391. Our lines are open Monday to Friday 9.30AM – 16.30PM. Any notifications outside of this window will not enable re-issuing of your e-Gift Code.
  6. Please follow the online promotion instructions thoroughly to ensure you redeem the correct Offer or Discount. No substitutes or alternatives will be available.
  7. E-Gift Codes are non-transferable.
  8. Each e-Gift Code has an expiry date and must be used before this expiry date.
  9. Breach of these terms and conditions will result in disqualification from the promotion. The decision of the Promoter in this matter will be final.
  10. The Promoter will not be liable, either severally or jointly, or have any responsibility, for lost or stolen e-Gift Codes.

  11. The Promoter reserves the right to amend, suspend or terminate the Promotion at any time. The promoter does not accept any responsibility or liability whatsoever for:

    a) any technical failure or malfunction or any other problem in any network, system server, provider, delivery service or otherwise which may result in email information being lost or recorded whereby waive any claim whatsoever for any losses, costs, damages and expenses arising from such problems

    b) Injury or damage to the participant upon delivery or use of their prize

  12. Participating partner’s offers will frequently rotate in order to keep site content fresh and updated. Offers or Discounts can be removed and/or replaced by participating Suppliers.

Who is eligible to take part in RedClick Club?

All current customers who bought directly from RedClick and have opted in to marketing communications can access all the benefits of RedClick Club; Spin to Win prizes and competitions.

See full terms and conditions.

Who is WINWIN?

WIN | WIN (PO Box 9653 Dublin), is a third-party rewards company, that will manage RedClick Club in conjunction with RedClick.

Your full data protection rights are protected under GDPR.

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Complaints

How can I make a complaint?

We are committed to providing all our customers and claimants with a high standard of service at all times. We realise that things can go wrong and there may be times when you feel our service has let you down.

As a valued customer, you have the right to complain. Please contact our team first to see if we can resolve any concerns you may have. Phone: 01 5534040.

If you have already been in contact with our team, and you remain dissatisfied, please click here to review our complaints process. 

I have discussed my complaint with the Customer Service team and I'm unhappy with the response I received.

You can send your concerns in writing to our Customer Service Manager:

Email: mailto:feedback@redclick.ie

Letter: 5 Town Hall Place, Farnham Street, Cavan, H12 V9F5

I have received my complaint final response letter and I am still not happy

If you are not satisfied with our decision or if we haven’t given you a decision after 40 business days, you have the right to refer your complaint to the Insurance Ombudsman at:

The Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29

Tel: (01) 567 7000
Email: info@fspo.ie
Website: www.fspo.ie

What happens once I raise a complaint?

Our team will try to resolve your complaint immediately. If this is not possible, we promise to acknowledge your complaint within five business days of receiving it.

In the unlikely event that we have not resolved your complaint within 20 business days of receiving it, we will write and let you know why and what further action we will take.

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About RedClick

How sustainable is Generali?

At Generali we believe sustainability is a necessary strategic way to approach business. Our aim is to deliver a social, environmental and stakeholder impact for a sustainable transformation by integrating even more sustainability in core business and processes, including our commitment in the community as an integral part of the overall strategic positioning. Generali identifies four responsible roles to play as investor, insurer, employer and corporate citizen.

Responsible investor: reducing greenhouse gas (GHG) emissions from investment portfolio, and increasing new and green sustainable investments. 

Responsible insurer: providing insurance solutions with ESG components, reducing greenhouse gas emissions from the underwriting portfolio, and supporting the sustainable transition of small and medium-sized enterprises (SMEs)

Responsible Employer: We carry out dedicated actions to foster and promote diversity, equity, and inclusion in our work environment, continuously upskilling our people, nurturing talent in all its forms, and implementing more flexible and sustainable ways of working. 

Responsible Corporate Citizen: We act to unlock the potential of people living in vulnerable circumstances through the global initiatives of The Human Safety Net Foundation.

Is my data secure with RedClick?

The data controller of your personal data remains the same and is now named Generali España de Seguros y Reaseguros, S.A. (acting through its Irish Branch). We will share your data with our group of undertakings (the Generali Group), which includes the Spanish insurance company Generali España de Seguros y Reaseguros, S.A., for internal administrative purposes, compliance with supervisory obligations and structural modification of companies. The remaining data protection information, including the information regarding the possibility of exercising the data protection rights foreseen in the data protection regulations, continues to be available on the insurers’ websites. The privacy information may change from time to time, so we advise you to periodically check the Privacy Notices.

Who is Generali?

Generali is one of the largest global insurance and asset management providers. It is a global insurance group, founded in 1831, over 190 years ago!

Generali is present in over 50 countries in the world, with almost 82,000 employees and 164,000 agents serving seventy 70 million customers.

Who owns RedClick?

RedClick and Generali in Ireland are part of the Generali Group, one of the world’s largest insurance groups, operating in more than 50 countries and serving over 70 million customers.

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Company Information

Got a question about our recent communication? This is the best place to start.

1. What is changing?

Generali Seguros, the parent company of RedClick in Ireland, is planning to merge with another Generali group company, Generali España. This is an internal legal change within the Generali Group.

2. Will this affect my RedClick policy?

No. Your policy, its terms and conditions, and your cover remain exactly the same. There is no impact on your insurance with RedClick.

 

3. Do I need to do anything?

No action is required from you. This update is for your information only.

 

4. Will RedClick still be my insurer?

Yes. RedClick will continue to be your insurer and your point of contact for all policy matters.

 

5. Is RedClick still regulated in Ireland?

Yes. RedClick continues to be regulated by the Central Bank of Ireland for consumer protection rules.

 

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