RedClick is committed to making its services accessible to everyone. This statement explains the steps we take to ensure our website, documents, contact centre, and communications are easy to use for all.
We believe everyone should have equal access to information and services, and we’re committed to making that a reality.
We take steps to make sure our services are accessible:
- We include accessibility in how we design and build things.
- We regularly test our website and services to find and fix problems.
- Our staff are trained to understand accessibility.
- We listen to feedback and make improvements.
- We are committed to continuous improvement
Website Accessibility
RedClick.ie follows the WCAG 2.1 Level AA guidelines to make our website easier to use. Here’s what we offer:
- Subtitles, audio descriptions, and text alternatives for videos and images
- Easy keyboard navigation
- Good colour contrast and support for different screens
- Alt text for images so screen readers can describe them
- Clear headings to help with navigation
- A responsive design that works on all screen sizes
- Works well with modern browsers and assistive technologies
We know some parts of the site might not be perfect yet, but we’re working on it.
Contact Centre Accessibility
We’ve made our contact centre easier to use for everyone:
- You can contact us in writing if that’s easier for you
- Menu options are clear and easy to follow
- You don’t need to press buttons quickly or do more than one thing at a time
- You can bring someone on your call to help you, for example an interpreter or a trusted person
Documents accessibility
We have made our documents more accessible:
- We use clear layouts and simple language to help everyone, especially people with visual or learning difficulties.
- We organize the content in a logical way and use good contrast between text and background.
- We give clear instructions that don’t rely only on colour or shapes to explain things.
- We properly label headings, sections, and the language of the content so screen readers and other tools can understand them.
Communications accessibility
Here are some of the accessibility features present in our communications:
- Measures that facilitate understanding and navigation for all users, especially for people with visual or cognitive disabilities.
- Use of logical structures along with formatting features such as text-image contrast
- Clear instructions are provided that do not depend solely on elements such as colour or shape.
- Avoid unnecessary use of text images
- Correctly define elements such as headings, tags, and the language of the content
How We Check accessibility
We check how accessible our services are by:
- Using tools that find accessibility issues
- Listening to feedback from users
- Regular testing and reviews
Commitment
RedClick is committed to continuous improvement to make our services easier for everyone to use. We have a plan to address areas that need enhancement.