Enhanced Customer Supports
We're here to help.
We understand that some customers may need extra help with their insurance policy.
But don't worry. We're here to help.
Hearing or speech difficulties
We understand that contacting us can be challenging if you need additional support. To make it easier, you can contact us via our webchat for quick assistance or send us an email or letter for less urgent queries.
Bereavement
We’re sorry to hear that you have experienced a bereavement. We’re here to try to help make things easier at this difficult time.
Visual Impairment
We provide our documents in PDF formats which are fully compatible with digital readers and can be read aloud. We are also available by telephone should that be a preferred option.
Debt and financial hardship
We know not everything goes to plan. We may have solutions available that can be tailored to your needs. Check out our blog post.
Making a claim
If you need to make a claim, we’re here to help put things right for you. If the car is damaged or there’s a leak in the house, our highly trained claims handlers will guide you through the process.
Our Commitment
We want to make our products and services as clear and fair as possible, so all customers:
- are given clear information that is easy to understand
- have their individual needs met
- and most of all, feel valued
What arrangements have we in place?
Let us know
You can request additional assistance at any time. Simply let us know what you need and we will do our best to make helpful arrangements for you.
Webchat on our website
We have a 'Live Chat' option on our website which is available during our opening hours. Be sure to let our agent know if you require any particular assistance so that they can best support you.
Audio Internet Reader
RedClick's website is compatible to enable an audio reader. To hear the text, right-click on the part of the page you want and choose "Read Aloud".
Set up a Nominated Contact
You may nominate a family member or friend to help you deal with RedClick on your behalf.
Translation tools
Our website is compatible with translation tools on mobile and desktop browsers like Chrome, Safari and Firefox.
Trusted Contact Person
You may nominate a Trusted Contact Person who we can contact, only in specific situations, to help ensure your safety and wellbeing.
We're here to help
Common customer queries