Yes, you can choose to continue using the Authenticator App instead of SMS/Text when logging in to the Customer Portal. 

You can switch to SMS/Text at any time.  Each time at login you will be asked if you would like to switch to SMS/Text.

If you have any queries, please contact us.

In the Customer Portal you can make the following changes related to your policy:
 

• update your personal details
• update your payment details

If you wish to make any other changes such as your adding penalty points, adding a driver, updating your policy cover, changing your vehicle etc. please contact us.

Only policy numbers beginning with XB can access the Customer Portal; https://account.redclick.ie 

Returning customer (accessed the Customer Portal before)

If you're a returning customer, you can now choose SMS/Text Message as an alternative to the Authenticator App:

• Go to https://account.redclick.ie 
• Enter your email and password
• Enter the verification code from your Google or Microsoft Authenticator App
• Choose Yes when asked if you'd like to switch to use SMS/Text Message Authentication
• Enter your mobile number and the code will be sent via SMS/Text Message going forward

New customer (never accessed the Customer Portal before)

• Visit https://account.redclick.ie
• Click “Sign up now”
• Enter your email address associated with your policy, create a password, and input your policy number and effective/start date
• Accept the Terms and Conditions and click ‘Sign up’
• To activate your account, click the ‘Login’ link in the email we sent you
• You will be asked to choose your preferred authentication method - we recommend SMS/Text as the quickest and easiest way. Simply confirm the Mobile Phone number you want to use and that’s it.  You’re all set up.

If you are experiencing any issues please contact us.

If you're policy number begins with GEI then please login to the Document Portal: https://www.documentation.redclick.ie/ 

Issues with signing up to the Customer Portal can be caused by a number of factors. 

Please double-check the following:

• Only policy numbers beginning with XB can sign up to the Customer Portal https://account.redclick.ie.
• Ensure that the email address you are signing up with is the same one associated with your RedClick policy.
• Check that your policy number ie.g XB???????? and policy start/effective date are both correct.  You can find this information in the email/letter we sent you when you purchased/renewed your policy.
• Ensure that your Password meets all the criteria.
• You must validate your email address by clicking the link in the validation email sent to you.
• You must choose an Authentication method (SMS/Text or App) to finish the Sign Up process. We recommend you choose SMS/Text as it's the easiest way to verify your identity when logging in.

If you have any queries please do not hesitate to contact us.

To access the Customer Portal at https://account.redclick.ie you will need to create a password which must be between 8 and 64 characters long and must include at least 3 of the following:

• a lowercase letter
• an uppercase letter
• a number
• a special character (!@#$%^&*)

If you are registering for the first time please also ensure that the email address you are using is the same one that’s associated with your policy.

If you are resetting your password you must ensure it meets the password criteria above.  If you are trying to reset your password but you are not receiving the reset email link from us then that means you are not registered in the portal so please Sign Up/Register.

Any queries contact us.

When you login to the Customer Portal there is a ‘Forgot your password?’ link. When you click this link you will be sent an email with a link to reset your password.

When resetting your password just remember you will need to create a password which must be between 8 and 64 characters long and must include at least 3 of the following:

• a lowercase letter
• an uppercase letter
• a number
• a special character (!@#$%^&*)

Note: If you do not receive the ‘Reset Password’ email this means you may not be registered so please Register/Sign Up. 

Any queries please contact us.

Your Renewal Quote is attached to the email we sent you.

You can also contact us via:

• Webchat – www.redclick.ie
• Email – RedClickPersonalSales@redclick.ie
• Phone – 01 553 4040 

Policies starting with XB

For help, to log on to your Customer Portal you can find all the information in FAQs.

Policies starting with GEI

To access the Documents Portal, you will need the following information: 

•    Your email address that was used when you purchased your policy. 
•    Your policy reference number (this begins with GEI).

Once you’ve entered these details, a one time password (OTP) will be sent to your email address. This will contain a password which you should copy and enter on the portal.

This password is valid for 30 minutes, to help protect your personal information.

An Authenticator App can be used to help ensure your personal information is secure when accessing the Customer Portal online. This free app generates a secure One Time Password (OTP) for you to use when logging in to the portal. 

You can choose between a free Google or Microsoft Authenticator App to use - see links below;

Google Android devices

• Google Authenticator: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en 
• Microsoft Authenticator: https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en 

Apple iOS devices

• Microsoft Authenticator: https://apps.apple.com/us/app/microsoft-authenticator/id983156458 
• Google Authenticator: https://apps.apple.com/us/app/google-authenticator/id388497605  

There are also other apps available to use but they may charge you a fee to use them. 

We do however recommend that you choose SMS/Text Authentication to access the Customer Portal, as this is the quickest and easiest way to login whilst also securing your personal information. 

If you have any queries, please contact us.

Multi Factor Authentication (MFA) was added to enhance security and protect your personal information.