1. Visit https://account.redclick.ie from your device
2. Enter the email address and password associated with your policy
3. You will be directed to a QR code to complete the verification process.
4. Open your Authenticator App and scan the QR code from the app.
5. Enter the six digit code from your Authenticator App on the Customer Portal login page
6. You can now view your policy details and documents, including any renewal information.

In future, you will simply need to enter a new six-digit code from your Authenticator App. This code is regenerated every minute.

Your password needs to be at least 8 characters in length. It must also contain 3 of the following:

• Upper case letters (A-Z)
• Lower case letters (a-z)
• Numbers (0-9)
• Special characters (-_+=[]{}|:’,?`~”;()!)

Both password fields should match.

You can contact us to check any aspect of your policy and request paper documents.

• Webchat – chat with us on www.redclick.ie 

• Email – email your query to RedClickPersonalSales@redclick.ie

• Phone – you can call us on 01 553 4040 

If you forget your password, you can reset it using the “Forgot your Password” link on the sign in page. This will allow you to reset your password for your account.

If you are having an issue signing up, please check the details you have entered.

We check that the details entered at Email, First name, Last name and Policy effective date match the details you entered when purchasing your policy. 

We also check that the policy number is active.

When you are creating an account you will also need to enter the six-digit code from your authenticator app.

An Authenticator App is an app provided by many companies including Microsoft, Google and Salesforce (for free). Others are also available, and some may charge a fee. You may already use an authenticator app for your work or to securely access your data with other sites.

Using an authenticator app means your confidential information can only be accessed by you.

If you don’t already have an authenticator app you will need to download one from the App Store or Google Play. Only one app is required. 

You can find an authenticator app by searching for “authenticator” on your app store. These Authenticator Apps are free.

Google Android devices

• Google Authenticator https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en
• Microsoft Authenticator https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en 

Apple iOS devices

• Microsoft Authenticator https://apps.apple.com/us/app/microsoft-authenticator/id983156458
• Google Authenticator https://apps.apple.com/us/app/google-authenticator/id388497605 

Since 12 March, we have upgraded our Customer Portal to add Multi Factor Authentication. This ensures we continue to offer the highest level of security to protect your information.

To ensure the safety and security of your information, we have upgraded the requirements to access your information. 

This additional level of security will continue to keep your personal information safe and secure.