No, the passcode can only be sent by SMS.  If you don’t have a Republic of Ireland mobile phone number or if you need to update your phone number, please call us on 01 553 4040.

If your policy begins with GEI you can access the Documents Portal by following these simple steps:

1. Go to https://www.documentation.redclick.ie
2. Enter the email address and policy number associated with your policy number
3. A onetime passcode will be sent to the mobile phone number associated with your policy
4. Enter this passcode to view your policy documents

If you have any queries, please call us on 01 553 4040

You need to ensure you use the email address that we have registered for you. Your policy reference number must be entered as it's displayed in the email we sent you. Please note this is case sensitive.

Your one-time password is only valid for 30 minutes. If this time has passed, you can request a new one through the Documents Portal. 

If you are still unable to access the portal, or your email address has changed, please contact us.
If there’s a system outage, we apologise. Please try and access the Documents Portal again in a short time.

The one-time password is valid for 30 minutes. If this time has passed, you can request a new one through the Documents Portal. If you are still unable to access the portal, please contact us.

Since 2020, we have issued documents on our Customer Portal:
•    Policies starting with XB
•    Policies starting with GEI
If you need a copy of an older document, you can contact us here.

To ensure the safety and security of your information, we have upgraded the requirements to access your information. This additional level of security will continue to keep your personal information safe and secure.

You must have a Republic of Ireland mobile phone number to receive the one-time passcode by SMS.  If you are having trouble receiving the SMS or if you need to update the phone number, please call us on 01 553 4040.