At RedClick, we’re here to help and want every interaction with our customers to be positive and productive.
Our team is committed to providing excellent service, listening to your concerns, and treating every customer fairly and with courtesy.
To ensure a great experience for everyone, we kindly ask that our team members are also treated fairly and with courtesy.
We cannot accept behaviour that is abusive, threatening, or unreasonable. This may include:
- Threats or abusive language
- Rude, offensive, or aggressive behaviour
- Excessive or persistent demands
If a conversation becomes inappropriate, our staff may politely end it. This will only happen in rare cases and after every effort has been made to resolve the situation.
If the behaviour continues, we may need to limit contact. Any restrictions will be carefully considered, fair, and proportionate, and only after reviewing the service provided.
More information can be found in our policy booklets.
